FAQ

What is your return policy?

You have 30 days after receiving your item to request a return. Items must be unused, in the same condition you received them, and in their original packaging. To start a return, email support@kitchenclarity.store with your order number. See our Refund Policy for full details.

What payment methods do you accept?

We accept major credit and debit cards, plus the other payment options shown at checkout. Checkout is handled securely by Shopify.

Can I change or cancel my order?

Email us as soon as possible, ideally within 12 hours of placing your order. Once an order has been processed, we may not be able to change or cancel it.

Where do you ship?

We currently ship within the United States only.

How long does shipping take?

Orders are processed within 3โ€“6 business days. After your order ships, delivery usually takes another 3โ€“6 business days. Delivery times are estimates and aren't guaranteed. See our Shipping Policy for details.

Do you offer free shipping?

Yes. Shipping is free on all US orders.

Can I track my order?

Yes. Once your order ships, you'll get an email with a tracking number. You can use it on our Track Order page or on the carrier's website.

Why did my items arrive in separate packages?

Our products ship from different warehouses, so if you order more than one item, they may arrive in separate packages on different days.