Refund policy

We want you to love what you ordered from Kitchen Clarity. If something isn't right, here's how returns and refunds work.

30-day returns
You have 30 days after receiving your item to request a return. To be eligible, the item must be unused, in the same condition you received it, and in its original packaging. Please have your order number or proof of purchase ready.

How to start a return
Email us at support@kitchenclarity.store with your order number and the reason for the return. If your return is approved, we'll email you a return shipping label and instructions on where to send your package. Items sent back without first requesting a return can't be accepted.

Damaged, defective, or wrong items
Please inspect your order when it arrives. If an item is damaged, defective, or not what you ordered, contact us right away at support@kitchenclarity.store with your order number and a photo of the problem, and we'll make it right.

Items that can't be returned
Gift cards, sale items, and custom or personalized items can't be returned. If you have a question about a specific item, just ask.

Exchanges
The fastest way to get a different item is to return the one you have and, once the return is approved, place a new order.

Refunds
Once we receive and inspect your return, we'll email you to let you know whether your refund was approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card company may take a few extra days to post it. If more than 15 business days have passed since your return was approved and you haven't seen your refund, contact us at support@kitchenclarity.store.

Questions
Email support@kitchenclarity.store or call 931-252-4936.